Our Commitment to You

At Avita Group, LLC, we stand behind our products with complete confidence. We want you to be entirely satisfied with your purchase, which is why we offer one of the most generous return policies.

30-Day Unconditional Return Policy

We offer a 30-day unconditional return policy on all physical products and digital downloads. 

This means:

  • Full refund guaranteed within 30 days of purchase
  • No questions asked – we trust your judgment
  • No restocking fees or hidden charges
  • No complicated approval process

How to Return Your Purchase

Step 1: Contact Us

Reach out to our customer service team to initiate your return:

  • Email: support@avitagroup.com
  • Phone: (747) 225-2777
  • Business Hours: 9am – 5pm PST

Step 2: Prepare Your Return

  • Include your original receipt or order confirmation
  • Package items securely to prevent damage during shipping
  • Include any original packaging materials when possible

Step 3: Ship Your Return

  • We will provide return shipping instructions
  • Return shipping costs will be covered by Avita Group, LLC
  • Use a trackable shipping method for your protection

Refund Processing

  • Digital Products: Refunds processed within 1-2 business days
  • Physical Products: Refunds processed within 3-5 business days after we receive your return
  • Payment Method: Refunds will be issued to your original payment method
  • Confirmation: You’ll receive email confirmation once your refund is processed

What’s Covered

Our 30-day unconditional return policy covers:

  • All physical products
  • Digital downloads (books, ebooks, software, etc.)
  • Educational materials and courses
  • Digital tools and resources
  • Any downloadable content

What’s Not Covered

This return policy does not cover:

  • Consulting services
  • Professional services
  • Custom work or projects
  • Time-based services
  • Any services that have been rendered or begun

Important Notes

  • 30-day period begins from the date of purchase
  • Digital products can be returned even after download
  • Physical products must be returned in original condition
  • International customers are fully covered under this policy
  • Services are final – all consulting and professional services are non-refundable once work has begun

Contact Information

If you have any questions about our return policy or need assistance with a return:

26500 Agoura Rd.
Calabasas, CA 91302

Customer Service:
Email: support@avitagroup.com
Phone: (747) 225-2777

Hours: 9am – 5pm PST

Our Promise

Your satisfaction is our top priority. We believe in our products and services, and we want you to feel confident in every purchase you make with Avita Group, LLC. If for any reason you’re not completely satisfied, we’ll make it right.

This return policy is effective as of June 1st, 2025 and may be updated from time to time. The most current version will always be available on our website.

Questions? We’re here to help. Contact our customer service team and we’ll respond promptly to assist you.